Support

We're here to help.

How to reach us

For all support inquiries, send an email to [email protected]. RosterWise™ is made by Grobe Games LLC, a family-run studio. Your email will be read and answered by a real person.

What we can help with

• App issues: Crashes, errors, display problems, or anything that doesn't seem to be working right.
• Data questions: Questions about roster data accuracy, missing programs, or incorrect player information.
• Feature requests: Ideas for new features, sports, or improvements. We genuinely want to hear them.
• Account & subscription: Questions about your subscription, billing, or how to manage your plan.
• Accessibility: If you experience difficulty using the app due to accessibility needs, please let us know. We want RosterWise™ to be usable by everyone.

Response times

We aim to respond to all support emails within 2 business days. Most emails are answered within 24 hours during regular business hours (Monday–Friday, Central Time).

If your issue is urgent (e.g., the app is completely non-functional), please include "URGENT" in your subject line and we'll prioritize your request.

Bug reports

When reporting a bug, including the following information helps us resolve it faster:

• What you were doing when the issue occurred
• What you expected to happen vs. what actually happened
• Your device model (e.g., iPhone 15) and iOS version
• The version of RosterWise™ you're using (found in Settings)
• A screenshot, if applicable

Data removal requests

If you are a college athlete (or parent/guardian of one) and would like your roster information removed from RosterWise™, please see our Takedown Policy or email [email protected] directly.

Privacy concerns

For privacy-related questions or requests, please email [email protected]. See our full Privacy Policy for details.

Other inquiries

For business, partnership, or media inquiries, contact us at [email protected].

Contact details

Email: [email protected]
Entity: Grobe Games LLC
Jurisdiction: Missouri, United States